Sales Policy
Effective Date: December 27, 2024

Welcome to Bubbly Hairs! This Sales Policy outlines the terms and conditions that govern your purchases from our website. By placing an order with us, you agree to the policies detailed below. If you have any questions or require further clarification, feel free to reach out to our customer support team.

1. Pricing and Availability

a. Pricing

  • All product prices are listed in USD and are subject to change without prior notice. We strive to ensure accurate pricing, but in the rare event of an error, we reserve the right to correct it and notify you of the updated price before proceeding with the order.
  • Prices may vary during sales, promotions, or special events, and such offers are valid only for the specified period.

b. Availability

  • Product availability is dependent on current stock levels. While we aim to keep our inventory updated, there may be instances where an item is no longer available after you place an order. In such cases, we will notify you promptly and provide options for a replacement, backorder, or refund.

2. Payment Methods

We offer multiple secure payment options to ensure a smooth and reliable checkout experience.

a. Accepted Payment Methods

  • Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and American Express.
  • PayPal: For added convenience and security, we accept payments through PayPal.
  • Other Payment Methods: Additional payment gateways may be available, depending on your location and currency. These will be clearly listed at checkout.

b. Payment Security

  • All transactions are encrypted and securely processed through trusted payment providers. We do not store your payment details on our servers.

c. Failed Transactions

  • In the event of a failed transaction, please verify your payment details and try again. If the issue persists, contact your bank or reach out to our support team for assistance.

3. Order Confirmation

a. Confirmation Email

  • Once your order is successfully placed, you will receive an email confirmation containing your order details, including:
    • Order number.
    • List of purchased items.
    • Billing and shipping information.
    • Total payment amount.

b. Order Processing

  • Orders are processed during regular business hours, Monday to Friday, excluding holidays. Please ensure your contact details are accurate to avoid delays in communication.

c. Changes or Cancellations

  • If you need to modify or cancel your order, contact us immediately at info@bubblyhairs.com or call 522013. Changes can only be accommodated before the order is shipped.

4. Shipping Policy

a. Processing Time

  • Orders are typically processed and dispatched within 2–3 business days from the date of purchase. During high-demand periods or sales events, processing times may extend slightly.

b. Tracking Information

  • Once your order has been dispatched, you will receive an email containing tracking details to monitor the shipment’s progress.

c. Shipping Fees

  • Shipping costs are calculated based on your location and the selected shipping method. These fees will be displayed during the checkout process before you confirm your order.

d. Delivery Times

  • Estimated delivery times vary depending on the shipping method chosen and the destination. Standard delivery typically takes 5–10 business days, while expedited options are faster but may incur additional charges.

e. International Shipping

  • We offer international shipping to select countries. Please note that customs duties, taxes, or fees may apply, and these are the responsibility of the recipient.

5. Returns and Refunds

a. Return Policy

  • If you are not satisfied with your purchase, you may return the item(s) within 30 days of receipt, provided they are in their original, unused condition.
  • Contact our support team at info@bubblyhairs.com to initiate a return.

b. Refund Policy

  • Refunds will be processed to the original payment method within 7–10 business days after we receive and inspect the returned item(s). Shipping fees are non-refundable unless the return is due to an error on our part.

c. Exchange Policy

  • Exchanges are subject to product availability. If the requested replacement item is unavailable, a refund will be issued.